About Us > Roseville Auto Repair Customer Service

 

Customer Service

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, electronic computers, oxygen sensors, unibody construction, and more. They run better, longer, and more efficiently than older vehicles. But with all of the complicated systems and new technology, things can get pretty daunting. Our professional staff is trained to help you make sense of everything and take the headaches out of your auto repair and service experience. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read your owner's manual to learn about your car-its systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all of your repairs and service.
  • If you have any questions, we have a very experienced and knowledgeable staff that are happy to help you.

We know you know your car better than anyone else. You drive it every day and know how it it's supposed to sound and feel when everything is working correctly. So don't ignore its warning signs. If you think something is off, bring your vehicle in to Made In America/Made In Japan in Roseville and let us take a look at it.  

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, smoke, leaks, drips, warning lights, gauge readings.
  • Changes in acceleration, gas mileage, engine performance, fluid levels.
  • Worn tires, hoses, belts.
  • Problems in handling, steering, braking, vibrations.
  • Note when the problem occurs.
  • Is it periodic or constant?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? During braking? Only under acceleration? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

Stay involved. . . Ask questions.

  • Please ask as many questions as you need. Do not be embarrassed to request lay definitions. There is no such thing as a bad question. You work hard for your money, you deserve to get answers that you understand and are comfortable with.
  • Don't rush the technician to make an on-the-spot diagnosis, he/she needs time to perform diagnostic testing thoroughly and correctly. You may ask to be called and apprised of the problem, course of action, and costs before work begins. We will never perform additional services or repairs without your approval first.
  • Before you leave, be sure you understand all shop policies regarding labor charges, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called and what times that you will be available.