About Us > Code of ethics

CODE OF ETHICS

  • To perform repair service at a high standard of quality at a fair price.
  • To give each customer personal attention.
  • To make recommendations (repairs, services, and maintenance) to customers that are necessary to keep the vehicle in safe working order.
  • To only use products that are safe and provide service that equals or exceeds services recommended by the manufacturer.  If we won’t put the part in our own vehicle, we won’t put it in our customers’.
  • To repair and service vehicles in a timely manner and inform customers of any changes, including completion times.
  • To provide the best customer service and provide prompt and amicable resolutions to any disputes.
  • To conduct ourselves in a professional manner and keep high standards of the automotive industry. 
  • To notify customers if completion promises or appointments cannot be met.

10 REASONS TO CHOOSE US FOR YOUR COMPLETE AUTO REPAIR SERVICES!

  1. ASE MASTER CERTIFIED TECHNICIANS ARE MOST QUALIFIED to repair your vehicle correctly the first time! All of our technicians are MASTER CERTIFIED or overseen by a Master.
  2. A DIAGNOSTIC PROCEDURE is followed in order to avoid unnecessary charges and to find the problem the first time! We also have some of the most advanced equipment in the Valley, which dealers may not even have access to.
  3. WE PROVIDE EVIDENCE OF YOUR VEHICLE’S PROBLEMS. We believe it’s our job to not only diagnose and repair your vehicle, but to educate you as well.  We want you to have full confidence that you understand what we did and why.
  4. NO SURPRISE POLICY. We will not do any work without getting your approval first.
  5. ONE OF THE BEST WARRANTIES IN THE ROSEVILLE AREA. The warranty on our repairs covers 24 months or 24,000 miles on parts and labor. Our warranty is at least double that of our competitors! Dealerships can’t even offer this.  We also have an extended 3yr/36k mile warranty on qualified repairs.
  6. NATIONWIDE WARRANTY. Through our Napa Auto Care membership-24 months or 24,000 mile warranty when you’re outside the Roseville area.
  7. SAME DAY SERVICE AVAILABLE on most repairs/services.
  8. WE ARE AUTHORIZED TO SERVICE YOUR NEW VEHICLE and still maintain your factory warranty.
  9. DISCOUNT TOWING. Call us for details.
  10. EARLY/LATE DROP OFF/PICK UP. We know dropping off or picking up your vehicle can be a pain when you work full time, so we can arrange for you to pick-up/drop-off your vehicle 24 hours a day. If transportation is an issues for you, we can make arrangements to get you a rental car with our shop discount.

What kind of person does it take to work on my vehicle?

Automotive service technicians inspect, repair, and maintain cars and light trucks that run on gas, electricity, or alternative fuels (ex: Ethanol).  They perform basic maintenance such as oil changes and tire rotations, diagnose more complex problems, and plan and execute repairs on vehicles. (Service technicians who work on diesel trucks, buses, and equipment are discussed in the Handbook section on diesel service technicians and mechanics.  Motorcycle technicians-repair and service motorcycles, mopeds, motor scooters, and small ATVs-are discussed in the Handbook section on small engine mechanics.)

Auto repair technicians/mechanics’ work has greatly evolved from simple mechanical repairs to complex technology-related work.  Today complex computers and integrated electronic systems regulate vehicles and their performance.  These changes require workers to not only maintain their skills with traditional hand tools, but to use computerized shop equipment and work with electronic components as well.  Technicians need to have a broad knowledge of how a vehicle’s complex components work and interact.  They also need to be able to work with electronic diagnostic equipment and digital manuals and reference materials.

When electrical and mechanical problems occur, technicians get a description from the vehicle owner first or, in a large shop, from the repair service estimator or service advisor who wrote the order.  A diagnostic approach is used to locate the problem.  First they test to see whether systems and components are working properly and secure.  Then they isolate the systems or components that may be the cause of the problem.  For example, if an A/C malfunctions, the technician may look for a simple problem such as low coolant level, or a more complex issue, like a bad drive-train connection that has caused a short in the A/C.  Technicians may test drive the vehicle or use a variety of equipment (including onboard and hand-held diagnostic computers or compression gauges) as part of their investigation.  These tests may indicate whether a component needs to be replaced or can be salvaged.  Efficiency and accuracy are crucial in diagnosing and repairing vehicles as an error can be expensive and cost valuable time.  Timely repairs allow shops to take on more business.

Technicians lubricate and test engines and other major components during routine inspections.  Technicians repair or replace worn parts as needed before they cause breakdowns or damage to the vehicle.  A checklist is followed to ensure every critical part is examined.  Belts, plugs, brakes, hoses, fuel systems, and other potentially troublesome items are inspected closely. 

A variety of tools are used by service technicians.  They use power tools, such as pneumatic wrenches to remove bolts quickly; machine tools like lathes and grinding machines to rebuild brakes; flame-cutting and welding equipment to repair and remove exhaust systems; and hoists and jacks to lift cars and engines.  Common hand tools are also used such as pliers, screwdrivers, and wrenches to work on small parts in places that are hard to reach.  Technicians usually provide their own tools and many experienced workers have invested thousands of dollars in their tools.  Employers furnish engine analyzers, expensive power tools, and other diagnostic equipment. 

Computers are common in modern repair shops.  Technicians use computerized diagnostic testing devices to compare readouts with benchmarked standards from the manufacturer.  Any deviations from acceptable levels let the technician know to inspect that part of the vehicle closely.  Through software packages or the Internet, most shops receive automatic updates to technical manuals and access manufacturers’ service information, technical service bulletins, and other databases that allow technicians to learn new procedures and keep up with common problems. 

High tech tools are required in order to fix the computer equipment that operates everything from the radio to the engine in many cars.  Today most automotive systems (such as transmission, braking, and steering systems) are controlled primarily by computers and electronic components.  Also, luxury vehicles often have integrated GPSs, accident-avoidance systems, and other new features which technicians will need to be familiar with.  There are also more alternate-fuel vehicles being purchased, more technicians need to become familiar with these vehicles and how to repair them. 

In large shops, technicians often specialize in certain types of repairs.  For example, transmission technicians and rebuilders work on gear trains, hydraulic pumps, couplings, and other parts of transmissions.  Extensive knowledge of computer controls, the ability to diagnose hydraulic and electrical problems, and other specialized skills are needed to work on complex components, which employ some of the most sophisticated technology used in vehicles today.  Tune-up technicians adjusting ignition valves and timing and replace or adjust spark plugs and other parts to ensure efficient engine performance.  They often use electronic testing equipment to isolate and adjust malfunctions in ignition, fuel, and emissions control systems. 

Automotive A/C repairers install and repair air conditioners and service their components such as condensers, compressors, and controls.  These workers require special training in State and Federal regulations governing the disposal and handling of refrigerants.  Front-end mechanics balance and align wheels and repair suspensions systems and steering mechanisms.  They frequently use special alignment equipment and wheel-balancing machines.  Brake repairers replace brake pads and linings, adjust brakes, and make other repairs on brake systems.  Some technicians specialize in front-end and brake work.

Work environment-In 2008, most automotive service technicians worked a typical 40 hour work week, 24% worked longer hours.  Some may work weekends and evenings to satisfy customer service needs.  Generally, service technicians work indoors in well-lit and well-ventilated repair shops.  However, some shops are noisy and drafty.  Although many problems may be fixed with simple computerized adjustments, technicians frequently work with greasy and dirty parts and in awkward positions.  They often lift heavy tools and parts.  As a result, minor workplace injuries can happen, but technicians can usually avoid serious accidents if safe practices are observed.

Training, Qualifications, and other Certifications

Automotive technology is rapidly changing and growing in sophistications and employers are increasingly looking for workers who have completed a formal training program in high school or in postsecondary vocational school or community college.  Acquiring National Institute for Automotive Service Excellence (ASE) certification is important for those seeking employment in large, urban areas. 

Education and training-most employers regard the successful completion of a vocational training program in automotive service technology as the best preparation for trainee positions.  High school programs are an asset, but can vary greatly in scope.  Graduates of these programs may need further training to before they are qualified.  Some of the more extensive high school programs participate in Automotive Youth Education Service (AYES), a partnership between automotive manufacturers, high school automotive repair programs, and franchised automotive dealers.  All AYES programs are certified by the National Institute for ASE.  Students who complete these programs are well prepared to enter entry-level technician positions or to advance their technical education.  Courses in automotive repair, physics, electronic, chemistry, mathematics, and computers provide a good educational background for a career as an automotive service technician.

Postsecondary automotive technician training programs usually provide intensive career preparation through a combination of hands-on practice and classroom instruction.  Schools update their curriculums regularly to reflect changing equipment and technology.  Some trade and technical school programs provide concentrated training for 6-12 months, depending on how many hours the student attends each week, and upon completion are awarded a certificate.  Community college programs usually award an associate degree or a certificate.  Some students ear repair certificates in a particular skill and leave to begin their careers.  However, associate degree programs usually take two years to complete and include classes in basic math, computers, English, and other subjects, in addition to automotive repair.  Recently, some programs have added classes on stress management, customer service, and other employable skills.  Some formal training programs have alliances with tool manufacturers that help entry-level technicians accumulate tools during their training.

Various automobile manufacturers and participating franchised dealers also sponsor 2-year associate degree programs at postsecondary schools across the Nation.  In these programs, students typically spend alternate 6-week to 12-week periods working full-time in the service departments of sponsoring dealers and attending classes full-time.  Students work with an experienced technician who provides them with hands-on instruction and timesaving tips at these dealerships. 

Those new to automotive service usually start as trainee technicians, lubrications workers, or technicians’ helpers, and gradually practice and acquire their skills by working with experienced technicians and mechanics.  In many cases, on-the-job training may be part of a formal education program.  With a few months’ experience, beginners make simple repairs and perform many routine service tasks.  While some graduates of postsecondary automotive training programs often are able to earn promotion to the journey level after only a few months on the job, it typically takes 2-5 years of experience to become a fully-qualified service technician, who is expected to quickly perform the more difficult types of routine repairs and services.  An additional 1-2 years of experience familiarizes technicians with all types of repairs.  Complex specialties, such as transmission repair, require another 1-2 years of experience and training.  In contrast, brake specialists may learn their jobs in considerably less time because they don’t need complete knowledge of automotive repair.

Employers increasingly send experienced automotive service technicians to manufacturer training centers to learn to repair new models or to receive special training in the repair of components, such as air conditioners or fuel injection.  Motor vehicle dealers and other automotive service providers may send experienced technicians or promising beginners to manufacturer-sponsored technician training programs to maintain or upgrade employees’ skills.  Factory representatives also visit many shops to conduct short training sessions. 

Other qualifications-the ability to diagnose the source of a problem quickly and accurately requires good reasoning ability and a thorough knowledge of automobiles.  Many technicians consider diagnosing hard-to-find troubles one of their most challenging and satisfying duties.  For trainee automotive service technician jobs, employers look for people with strong analytical and communication skills.  Technicians need mathematics, good reading, and computer skills to study technical manuals.  They must also read to keep up with new technology and learn new repair and service procedures and specifications.

Training in electronics is crucial because electronic components, or a series of related components, account for nearly all malfunctions in modern vehicles.  Trainees must possess mechanical knowledge and aptitude of how automobiles work.  Experience working on motor vehicles in the Armed Forces or as a hobby can be very valuable. 

Certification and Advancement-ASE certification has become a standard credential for automotive service technicians.  While not mandatory for work in automotive service, certification is common for all experienced technicians in urban areas.  Certification is available in 8 different areas of automotive service, such as engine repair, electrical systems, suspension and steering, brake systems, and heating and air-conditioning.  For certification in each area, technicians need at least 2 years of experience and pass the examination.  Completion of an automotive training program in high school, trade or vocational school, or community or junior college may be substituted for 1 year of experience.  For ASE certification as a Master Automobile Technicians, technicians must pass all 8 exams. 

By becoming skilled in multiple auto repair services, technicians can increase their value to their employer as well as their pay.  Experienced technicians who have administrative ability sometimes advance to service manager or shop supervisor.  Those with sufficient funds many times open independent automotive repair shops.  Technicians who work well with customers may become automotive repair estimators.  They may also work as educators.

REFERRENCES PROVIDED BY THE BUREAU OF LABOR STATISTICS